Job completed for Nick M.

Completion date: January 6, 2020

Location: Ivy, VA

Why did the customer contact us?

Nick reached out because he had no heat from his main system though it was moving air through the ducts.

Solutions provided:

On arrival we found a dual fuel (furnace and heat pump) system. The furnace was a 1993 and the heat pump was a 2000 - both well past their expected lifespan. In this instance, we found relatively good news. An obsolete dual fuel kit had failed, confirmed multiple ways. A new part is not available so the simplest fix is a modern dual fuel capable thermostat. We also performed a quick inspection and noted several maintenance items for repair - clogged and rusted burners that caused the flame to roll back into the burner box vs into the combustion chamber; a pitted flame sensor that could lead to another no heat situation. We made the repairs with authorization and returned the system to service.

Team members on this project:

Man Gamble