Job completed for Walter M.

Completion date: January 17, 2020

Location: Charlottesville, VA

Why did the customer contact us?

Walter had no heat and his thermostat was blank.

Solutions provided:

On arrival, we quickly checked for low voltage power to the thermostat - there was none. We moved to the air handler to check the transformer - which produces the low voltage power for the system - and found the transformer had failed. We replaced the transformer and confirmed proper operation and still the system did not function so we checked the fuse. The fuse had blown to protect the electronics. We replaced the fuse and returned the system to operation.