Job completed for Drew P.

Completion date: April 17, 2020

Location: Charlottesville, VA

Why did the customer contact us?

Drew and his family are previous clients. This time Drew called because his water heater was leaking water across the basement floor.

Solutions provided:

After an initial diagnostic visit, we determined that the leak was small but was in the base of the existing tanked, gas water heater, requiring a replacement.

We discussed and proposed both tanked and tankless replacement options for their consideration. They selected a new tanked 50 gallon gas water heater. We drained and replaced the existing gas hot water heater and registered the warranty. We also noted that their AC condensate drainage system did not have any condensate safety switches, so with Drew's approval we added a new condensate safety switch. Now if that system drain stops working, the AC system will alert them before it floods the basement.

Team members on this project:

Man Gamble